Patient Satisfaction Survey Results
We would like to sincerely thank our patients who recently took the time to provide feedback as part of our Insync Voice of the Patient Satisfaction Survey.
We were especially pleased to receive strong feedback about:
Feeling respected, listened to, and cared for
The cleanliness of our clinic
Privacy and confidentiality
Assistance from our reception staff
Teamwork between staff and health providers
This feedback means a lot to us and reflects the care and effort our team puts into supporting patients each day.
The survey also helped highlight areas where we can continue to improve. Patients identified appointment waiting times, getting an appointment when needed, and finding a time that suits them as areas needing attention.
We understand how important this is. When you need care, we want the process of booking and attending an appointment to be as smooth and convenient as possible.
As part of our ongoing improvement work, we will be reviewing:
How we manage appointment availability
How appointments are structured
How we communicate delays and expected waiting times
How we can better support patients to access the right care at the right time
Thank you again for taking the time to tell us what’s working well and where we can do better. Please continue to share your feedback with our team. It helps us understand what matters to you and where we can make your experience at Signal Health Newton better.
