Help Us Improve Your Experience

As part of our RACGP Accreditation process, we are inviting patients to complete a short Patient Feedback Survey.

Accreditation is an independent assessment that helps ensure general practices continue to meet national standards for quality and safety. Patient feedback is an important part of accreditation and helps us understand how patients experience our practice and where improvements may be made.

Independent and Anonymous

The survey is conducted independently by Insync Surveys, an Australian healthcare survey provider. Responses are anonymous, and we receive a summary of the results rather than individual responses.

How Can You Help?

The survey takes doesn’t take too long to complete and can be completed:

• Online: https://secure.insyncsurveys.com.au/surveys/PSIAleph/feedback/en/?practice=2002260

• Using a paper copy available from reception

Participation is entirely voluntary and choosing not to complete the survey will not affect the care you receive.

Thank you to everyone who takes the time to participate. Your feedback helps us better understand the needs of our patients and supports our commitment to providing high-quality healthcare.

If you have any questions about the survey, please call us on 8360 9777.